Privacy Policy - Chanoga Safaris
Last updated: 03/01/2026
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Introduction
Chanoga Safaris (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
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We may collect personal information including:
Full name
Email address
Phone number
Nationality and country of residence
Passport details (where required)
Emergency contact details
Travel preferences and itinerary details
Dietary or health information (where relevant)
Payment-related information (processed via third-party providers)
We may also collect limited technical data such as IP address and browser type.
How We Collect Information
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Personal information is collected when you:
Submit an enquiry through our website
Communicate with us by email, phone, or social media
Make or enquire about a booking
Subscribe to communications
We only collect information reasonably necessary to deliver our services.
How We Use Personal Information
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We use personal information to:
Respond to enquiries
Design and deliver safari experiences
Arrange services with third-party suppliers
Communicate important travel information
Meet legal, regulatory, and insurance obligations
Improve our services
We do not sell or rent personal information.
Sensitive Information
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Sensitive information (such as health or dietary requirements) is collected only where necessary and with your consent. This information is used solely to ensure your safety and comfort during your safari, in line with our Terms & Conditions.
Disclosure of Personal Information
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We may disclose personal information to trusted third-party suppliers where required to deliver services, including:
Lodges and camps
Transport providers
Destination management companies
Guides and activity operators
Payment processors
Some recipients may be located outside Australia, including in Botswana. We take reasonable steps to ensure overseas recipients handle information appropriately.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored using secure systems and reputable platforms. However, no method of electronic storage or transmission is completely secure.
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Data Security
Photography & Promotional Material
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Where photographs or video footage include identifiable individuals, such material may be used for marketing or promotional purposes only where consent has been provided in accordance with our Terms & Conditions.
Consent for future use may be withdrawn at any time by contacting us.
We may send occasional updates or marketing communications. You may opt out at any time by using the unsubscribe link or contacting us directly.
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Marketing Communications
Our website may use cookies to improve functionality and user experience. You may adjust browser settings to disable cookies if preferred.
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Cookies
You may request access to, or correction of, personal information we hold about you by contacting us.
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Access & Correction
This Privacy Policy may be updated from time to time. The latest version will be published on our website.
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Updates to This Policy
For privacy enquiries or concerns:
Chanoga Safaris
Email: info@chanogasafaris.com
Australia